TERMS & CONDITIONS

These terms and conditions apply to any services booked online, by phone, fax and text. Homebirds Ltd reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check our website for updates.

Homebirds Ltd is insured by full public and employer's liability cover and we will process all claims which are properly notified to us in accordance with these terms and conditions.

Cleaning
The cleaner must have access to hot water and electricity, cleaning products, hoover, mop and bucket.

We could provide upon request eco-cleaning or regular cleaning products but an additional charge of £25 per month will be applied.

Homebirds Ltd will provide specialized equipment and cleaning materials upon request and there may be a surcharge. We must receive payment in advance or by the end of the day of the clean. You can pay by cash, cheque or standing order.

Carpets
Homebirds Ltd will not be responsible for failing to remove old/permanent stains that cannot be removed using normal carpet cleaning methods. We undertake, however, to draw your attention to any such stains prior to commencing work.

The carpet must be prepared by hovering and removing articles in advance of carpet cleaning. If not the charge of £13.99 per hour will be applied to remove objects and hoover the area to be cleaned.

Payment
The client must pay the following:
Regular cleaning - £12.50 per hour (minimum 2 hours)
The Spring Clean - £15.99 per hour (minimum 6 hours) for after builders clean, spring cleans and end of tenancy.
Carpet cleaning - £25 for small room up to 100 square feet,
£30 for medium room between 100-200 square feet,
£35 for large room between 200-300 square feet,
£2 per stair,
£15 small hallway/landing,
£25 mid/large hallway/landing,
£25 armchairs,
£30 - £50 2seater - 4seater sofa.
Open plan rooms we charge per square feet. The minimum booking order is £60.

The price is subject to change by Homebirds Ltd with 2 weeks notice if any circumstances changed.
There is no minimum term contract for using our services.
All one off payments must be made by cash or cheque at the end of the cleaning and all regular payments must be via standing order.

The Big Clean
A Big Clean Contract is required before work commences. All estimates made on the day of the booking are for illustrate purposes only, they are based on estimates for similar property.

The minimum requirement is for 6 hours per visit.
Homebirds Ltd reserves the rights to amend the initial quotation if the client's requirements change on the day of the visit or if they change from the list of cleaning tasks and equipment used in the Big Clean contract supplied. Please notify us if you would like to add or remove anything prior to the visit.

Customer must secure a car parking and if the Clients address falls into the Congestion Charge Zone an additional £8.00 charge may apply. If a client prefers the cleaner to collect the keys from a third party's address, then he/she will be charged an extra £10. By booking the service Client agrees to authorize Homebirds to charge any outstanding balances on the credit/debit card used to book the service.

CARPET CLEANING
A Cleaning Order Confirmation is required before work commences. All estimates made on the day of the booking are for illustrate purposes only, they are based on estimates for similar property.

CANCELLATION
Two working days are needed for cancellation. If you cancel after this time a 50% cancellation fee will be applicable.

Regular Cleaning
You can terminate the cleaning service providing the standard 30 days advanced notice in writing.

Our cleaners work any day of the week including Bank Holidays. If your cleaning visit is due on a Bank Holiday and you haven't called or e-mailed to cancel the visit, the regular amount due for that cleaning visit will be charged regardless of whether the cleaner has cleaned your property or not.

The Client agrees not to pay money directly to any cleaner sent to the Client by the Contractor, as all money must be paid to the Contractor through the Contractor's bank account or cheque.

The Client is charged on a monthly basis according to the client's request for number of cleaning hours and interval between visits. The Client will be notified by telephone or in writing which ever is appropriate, if there is any change in cleaner providing services to the Client.

The Client agrees not to directly employ or offer work to the cleaner of the Contractor, as this will be a direct breach of this agreement. If the client wish to employ a cleaner directly, the client must pay £500 fee to the Contractor.

The Client may cancel/skip a cleaning visit by giving at least 24 hours notice. Otherwise If not notified by this time Homebirds Ltd will charge the full amount for the cleaning visit and no refund can be claimed.

Set up a standing order
After the first month of using our services, all regular customers will be asked to sign a contract and set up a standing order calculated on an average annual number of hours a cleaner comes to your home.

E.g. A cleaner comes for 5 hours @ £10.99 x 52 weeks : 12 months = £238 per month.
This contract may be terminated with written notice of 30 days.

OUR STAFF
Our vetting procedure involves:
- Proof of identity (passport, full UK driving license)
- Proof of address (2 utility bills + bank statement)
- Proof of immigration status (valid visa + work permit)
- Proof of experience and reliability (minimum 2 references from previous employers or clients)
- Test on common cleaning tasks and ongoing monitoring

All candidates who have passed the vetting procedure are given extensive training, health and safety induction and key safekeeping by Homebirds Ltd.

Our company policy is that you pay us and we pay the cleaner.

Using this system of payment avoids any penalties and claims being lodged against you by the Inland Revenue if you were to pay the cleaner direct.

Complaints
If you have a complaint, please notify Homebirds Ltd within 24 hours after completion of the cleaning work. No claims can be processed after that time limit.

If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. If the client is dissatisfied again the agency will replace the cleaner.